Gallery Direct Limited is a trade only supplier and therefore requires evidence of business trading prior to any supply agreement. We also reserve the right to decline any application that we feel is not a 'bona fide' trade enquiry.
Our entire collection of Furniture, Lighting, Made to Order and Wall Décor items are delivered in white label generic packaging, allowing you the freedom to individually name each one, just as you like.
The last six digits of the barcode are the most prominent markings on the label. These six digits are also highlighted throughout the Directories, Looks Books and Price Lists and can be used as quick identifiers.
Choose from over 6000 beautifully crafted products that can reflect your own brand identity, to be sold either traditionally or online. Speak to your Key Account Manager for more information and see how we can help you sell more.
Gallery Direct Ltd supply to trade customers only and require evidence of business trading prior to any supply agreement. We reserve the right to decline any application that we feel is not a ‘bona fide’ or relevant trade enquiry.
Please note – your account will not be officially opened with Gallery Direct until your first order is submitted.
Orders placed online will receive a unique order number to identify each order. However, when contacting our office please also have your company name and Gallery account number available.
Our expert and friendly team are on hand to answer any queries you may have.
For standard credit accounts payment is due within 30 days of the invoice date - please kindly quote your account number and/or invoice number on all payments.
The following methods are available for payment of Pro forma accounts:
Credit / Debit card (excluding AMEX)
BACS transfer - details available upon request
Paypal
Please note: we cannot reserve stock or despatch pro forma orders until full payment has been received.
If you require any assistance, please contact our Credit Control / Accounts department on:
Should you require any assistance or further information, please do not hesitate to contact our Head Office where one of our friendly team will be happy to help.
Upon receipt of your order please ensure you check the number of parcels/pallets and the outer packaging for damage and then sign the delivery note with any comments.
Should you need to make a subsequent claim, goods signed for as ‘unchecked’ will not be accepted.
Any claims for damages or missing items must be made within 7 days of receipt. Claims that are reported after this period will not be accepted, unless you have an official alternative agreement in place.
All information required must be provided as claims without this information will not be processed.
When submitting a claim for damages, please quote the invoice number, item number(s) and provide photographic evidence.
Returned goods will only be accepted if previously arranged with our head office and once a unique Returns Order Number has been issued.
All returned goods must be in the original packaging, securely packed for collection and including the Returns Order Number in your package.
Goods subject to a claim must not be destroyed until authorised by either Head Office or your Area Sales Manager.
Only goods on the original claims will be credited. Any extra goods returned without prior authorization will not be credited.
Where the defect or damage is easily repairable, we will arrange to repair the defective or damaged items.
If a repair is not possible we will, where appropriate, offer a reasonable discount for items that are still in a saleable condition.
We do not of offer a sale or return service.
Once received we will review the claim and aim to resolve it within 7-10 working days from receipt, given we have received all required information. Please note – during busier periods this may take longer – you can track your returns status in your online account.
Our design team collate engaging and inspirational collections that are always on trend and continually provide exciting new lines for our customers.
The main annual Look Book is launched and showcased at the January Furniture Show, NEC Birmingham - this is then further enhanced by releasing seasonal 'Edits' periodically throughout the year.
Our collections are curated to cover an enormous array of ever-increasing product categories including:
Furniture
Home Accessories
Lighting
Made to Order
Outdoor
Textiles
Wall Décor
Please see the Our Catalogues page for more information.
We have three trade only Showrooms situated in key locations across the country.
Our Head Office showroom in Sittingbourne and new Northern Distribution Centre & Showroom in Chesterfield each offer a comprehensive selection of our full product offering, whilst our complete Made to Order collection is on display at our manufacturing centre in Wiltshire.
The showrooms are open five days a week (excluding bank holidays):
9am until 5pm Monday to Thursday
9am until 4pm Friday
All visits to our showroom are on a strict appointment only basis and we kindly ask that these are pre-booked and organised through your local Key Account Manager.
Please find further information and how to request your appointment here
Our full collection can be viewed and ordered using our online shop featuring live stock availability and in depth product information.
Here you will also have access to a complete account management facility where you can view your complete order history, invoice history, returns history, bespoke pricing and much more.
Simply register your details here and one of our team will process your request within 48 hours (excluding weekends).
We offer 1 year warranty for manufacturing faults on our entire product offering excluding mattresses and divans. Any extended warranties (for example on some of our Outdoor Living range), can be found under the 'Details' section of the respective product.
Your mattress and divan are fully warranted against faulty workmanship or defective materials for 8 years from date of purchase.
In the unlikely event that your purchase requires after sales servicing, please contact the supplying retailer. If this event occurs within one year of purchase, the item will be repaired or replaced, free of charge, at the company’s discretion. Thereafter, up to and including the eighth year, a service charge of 10% of the current retail price multiplied by the number of years owned will be levied.
We reserve the right to refuse service should the complaint be due to causes other than faulty manufacture or defective materials or should the product be in an unhygienic condition.
We do not guarantee to supply any replacement in matching fabric. Substitute materials of at least equal quality will be supplied in the event that the original materials are no longer available.
This warranty is valid in the United Kingdom, including The Channel Islands and does not affect the customer’s statutory legal rights.
Your purchase is manufactured to the appropriate British Standards.
We are able to deliver the majority of orders using our own UK logistics fleet within 7-10 days from order confirmation, by our highly skilled delivery and installation team.
Some orders, if required more quickly or if in remote areas, will be despatched via a third-party pallet network or courier, these deliveries can normally be arranged within 48-72 hours subject to stock availability (excluding oversize furniture)
Our state-of-the-art warehouses have over 355,000 square feet of storage space, and 55,000 plus pallet locations enabling us to store over 750,000 pieces for quick dispatch to customers.
With our continuous investment in our IT infrastructure and growing transport fleet, we have full control over our deliveries from each of our warehousing facilities around the UK.
In addition to trade deliveries we are also happy to work closely with retailers on direct white glove home delivery solutions.
£750 - Minimum carriage paid order - All other product categories
Orders below carriage paid but large enough for a pallet delivery, are subject to a delivery surcharge of £52.75.
All Northern Ireland carriage paid amounts are for ‘in stock’ items only and are subject to a delivery surcharge of £99.
We aim to deliver all orders on our own fleet within 7-10 days from order confirmation (subject to stock).
Some orders, if required more quickly or if in remote areas, will be despatched via a third-party pallet network or courier, these deliveries can normally be arranged within 48-72 hours subject to stock availability (excluding oversize furniture).
Please note that orders are despatched from our various specialist warehouse locations, therefore items may not be delivered at the same time.
A delivery attempt that is unable to be completed due to the customer will be charged at the same rate as the delivery
Deliveries to Scottish Highlands, Islands and Ireland (including Isle of Man and Isle of Wight) are available and delivery times will generally be 2-3 weeks from confirmation of your order. Delivery surcharges will also be applicable, our transport team will be happy to provide a quotation upon request. Alternatively, if ordering online, this will automatically be added to your delivery charge when placing your order.
Single parcel deliveries (Not available for larger furniture items)
£4.95 - Under 1kg (collectively)
£7.50 - Under 5kg (collectively)
£14.95 - Under 20kg (collectively)
£19.95 - Under 25kg (collectively)
£29.95 - Under 35kg (collectively)
All mirrors will be subject to a 'fragile service' charge of £5 per mirror to include extra packaging and careful handling.
All parcel deliveries are subject to geographical surcharges dictated by our couriers including, but not limited to: Scottish Highlands and Islands.
Order and collect in person – FREE, NO MINIMUM ORDER
We are more than happy for you to collect your order from our warehouse in person. Please place your order via one of the 3 ways available and contact our Customer Services team to request collection and confirm the name of the person(s) or company collecting, we will endeavour to prepare your purchase for collection 48 hours after your order has been placed. Please note: - you will need to provide us with the name of the courier company collecting for you and ensure they are provided with your order number and details of the collection date/time.
We are able to support a limited number of customers with Direct Home Deliveries to Mainland UK. Our Customer Support team will co-ordinate deliveries with you and/or your customer.
If this is of interest, please contact either your dedicated Key Account Manager or our transport team direct on 01795 411967 and they will be happy to discuss your requirements.
Deliveries are made between 7am – 7pm Monday to Friday (times will be allocated on an AM or PM basis only)
Deliveries sent via our Gallery Fleet on a 1 Man or parcel service will be booked out via WhatsApp Messenger, notifying the customer of their delivery slot and highlighting our ‘leave safe’ service.
This service includes delivery to a neighbour or a safe location, such as a porch. In both instances, our delivery team will take a photograph as proof of delivery and leave a card.
There is also the option for the customer to re-schedule their delivery for an alternative date.
Please note - Made To Order items will require a longer delivery lead time, which will be confirmed once the item has been received into our warehouse.
Single parcel deliveries (Not available for larger furniture items)
£4.95 - Under 1kg (collectively)
£7.50 - Under 5kg (collectively)
£14.95 - Under 20kg (collectively)
£19.95 - Under 25kg (collectively)
£29.95 - Under 35kg (collectively)
All mirrors will be subject to a 'fragile service' charge of £5 per mirror to include extra packaging and careful handling.
All parcel deliveries are subject to geographical surcharges dictated by our couriers including, but not limited to: Scottish Highlands and Islands.
Larger Furniture and MTO items (over 35kg), including sofas & mattresses
We offer both a one- and two-man white glove delivery service around the UK; this service includes full assembly of your order in the room of your choice, along with the removal of all packaging.
White glove furniture home delivery
One Man White Glove Delivery £62.00
Two Man White Glove Delivery £95.00
The above charges cover up to and including 3 items, additional items are charged at £15 per item.
Mattress Removal Disposal Option £35.00 - please note this service is only available when delivering a new mattress via our own fleet and must be requested / prebooked at time of ordering.
Doorstep / Room of Choice Delivery - No assembly or Unpacking included
One Man Delivery £44.00
Two Man Delivery £66.00
The above charges cover up to and including 3 items, additional items are charged at £7.50 per item.
For smaller Trade Orders and Direct Home Delivery
Not available for large furniture and MTO items over 35kg which will be despatched via pallet network or Gallery fleet.
No surcharges apply
£0.00 - UK Mainland
Small Parcels - Up to 1.2m in length and less than 20kg in weight*
(Large/Bulky Parcels - in excess of 1.2m in length and over 20kg in weight in brackets)
£49.60 (£70.00) - JE ALL / GY ALL / IM ALL
£15.10 (£70.00) - PO 30-41
£20.10 (£40.00) - BT ALL
£15.00 (£35.00) - HS 1-9 / ZE 1-3
£3.00 (£35.00) - DD 1-11 / GD ALL / EH 1-55 / TD ALL / PH 1-14 / G 1-15, 20-23, 31-34, 40-46, 50-53, 57-84 / KY 1-16,99 / ML 1-12
£3.00 (£35.00) - AB 10-16, 21-25, 30-36, 39 / FK 1-16
£7.50 (£35.00) - AB 37-38, 41-45, 51-56 / FK 17-21
Gallery works directly with multiple retailers to create own brand solutions. Whether you want a completely bespoke item designing and developing (minimum order quantities apply) or your own brand labels added to your Made to Order Mattresses, Gallery can assist you every step of the way. We offer various own brand solutions, contact us with your specific requirements and we will get back to you immediately.
IT'S ALL ABOUT YOU... YOUR NAME, YOUR STORE, YOUR BRAND
All our furniture, lighting, made to order and wall décor collections are delivered in completely white label generic packaging, allowing you the freedom to individually name each collection, just as you like.
The last six digits of the barcode are the most prominent markings on the label. These six digits are also highlighted throughout the directories and price list to be used as quick identifiers.
Choose from 6,000 beautifully crafted products that can reflect your own brand identity, to be sold either traditionally or online.
Speak to your Key Account Manager now to see how we can help drive your sales.
Why not order a container, it’s easier than you think.
We look after every detail for you, from initial order through to the container arriving at your depot, nothing could be easier and you are able to enjoy the benefits of ordering a container of your chosen collections with additional savings on our already keen prices.
Please contact your Key Account Manager for more information on this type of order, they will send you a container loader and explain how the easy DDP process works.
Gallery Direct operates worldwide, with the following shipping terms available for International orders:
• Ex Works UK
• FOB China / Indonesia / Vietnam / India.
For Ex Works orders we will require details of your shipping agent upon receipt of your official Purchase Order.
For all Pro forma orders payment is required in full prior to despatch.
A credit account can be operational within 7 days, subject to credit checks.
We are passionate about design and quality and are able to offer contract development work for both commercial and residential projects. We can supply directly from our core directory collections or create completely unique pieces across our 6 categories: furniture, home accessories, lighting, upholstery, soft furnishings and wall decor.
We offer a bespoke service allowing us to develop product to suit specific needs and utilise the wealth of knowledge and experience of our in-house design and development team.
Our customer base covers a wide spectrum of businesses, including many of the major hotels throughout the UK and Europe, as well as some of the nation’s finest bars, restaurants and leisure facilities. We also work with major developers, architects and interior designers.
We deliver a dedicated service, as well as project development assistance throughout the design, manufacture, and delivery process.
Our Made To Order collection offers 80 fabrics which are all available in CRIB 5, to ensure we cover all aspects of home and commercial use and with Martindale tests of up to 100,000 cycles you can have peace of mind that all of our upholstery will stand the test of time for both style and durability.
£0.00 - UK Mainland
£49.60 (£70.00) - JE ALL / GY ALL / IM ALL
£15.10 (£70.00) - PO 30-41
£20.10 (£40.00) - BT ALL
£15.00 (£35.00) - HS 1-9 / ZE 1-3
£3.00 (£35.00) - DD 1-11 / GD ALL / EH 1-55 / TD ALL / PH 1-14 / G 1-15, 20-23, 31-34, 40-46, 50-53, 57-84 / KY 1-16,99 / ML 1-12
£3.00 (£35.00) - AB 10-16, 21-25, 30-36, 39 / FK 1-16
£3.00 (£35.00) - KA 1-26, 29-30
£7.50 (£35.00) - IV 1-37, 40, 52-54, 63 / KW 1-14 / PH 15-26, 30-41, 49-50
£3.00 (£35.00) - PA 1-19
