Please complete and submit our online Trade Account Opening Form

Once received we will verify your company details using several validation checks, including confirmation of your business details with Companies House.

From time to time, if the above checks are not sufficient and further information is required then we will request further clarification and information, for example, trade references or evidence of recent projects.

You will then receive confirmation via e-mail if your account has been verified and if successful you will then be able to log into our online shop.

Please note - your official trade account will not be opened or customer number issued until your first order is submitted. Once your order has been received we will confirm your customer number and the contact details for your assigned Area Sales Manager.

If you would like to speak with a member of our sales team at any point prior to your account being opened then please feel free to do so by visiting the Our Sales Team page.

Our customers are key to our business and we take the responsibility of protecting our customer base extremely seriously, thus only opening accounts for genuine companies in the applicable industry for our product assortment.

We are happy to accept returns if the item/s received are damaged or faulty. We do not offer a sale or return service.

We must receive written confirmation of damaged or faulty goods within 7 days of your delivery along with supporting photographic evidence.

Notification and supporting images can be submitted via our online form or by e-mailing customercare@gallerydirect.co.uk

Please ensure all goods remain in the original packaging for their return.

We don’t have one, we support businesses of all sizes.

We have a carriage paid amount of £750 + VAT (or £250 + VAT if textile, home accessories or lighting only orders), any order falling under this amount is simply charged the applicable delivery cost.

Delivery charges can be found on our How We Do Business page 

Please note, as per our Terms & Conditions, there is a minimum spend of £5,000 per annum per trade account (‘Minimum Spend Requirement’). We reserve the right to close any trade account that does not fulfil the Minimum Spend Requirement.

Orders can be placed via the online shop, where your entire account can be managed completely online by registering your details here.

This will include access to accurate stock availability, order submission and tracking, invoice history and downloads, returns / damages submission and credit notes – it could not be easier to manage your entire Gallery trade account.

If you wish to amend or add to an existing order this can be done up until the order has been sent to our warehouse for despatch.

Please note: all amendments and additions must be confirmed in writing by e-mailing admin@gallerydirect.co.uk

All order history can be found using your Gallery Direct online account, your order does not have to have been placed using our online store in order to see its progress.

Please log in or register your details for access here

Alternatively, if you have forgotten your details, please click here

You can then see the status of your order, delivery details and tracking.

Here's a few of the commonly used order statuses you will see:

• Processing: Your order is being processed
• Sent to the warehouse, due to be booked in – we will be in touch shortly
• Booked in, awaiting picking
• Being picked and processed ready for dispatch
• Dispatched: Your item is now with our fleet or the designated courier for delivery
• In query, please contact customercare@gallerydirect.co.uk or call 01795 439159
• Part dispatched – items in stock will be with you shortly, out of stock items will be on back order

We require written confirmation to cancel an order, this must be done before the order is submitted to our warehouse for processing and dispatch.

Please note - all Made to Order items are manufactured to specification and therefore the order cannot be amended or cancelled once your order had been submitted and production has commenced.

Before placing an order, please take note of the dimensions of the item being ordered to ensure that it will fit in the room of choice and that it will also fit through the entrance and access point/s to the property.

If your order is to be delivered by our own dedicated fleet, deliveries will be made between 10am - 5pm Monday to Friday.

If your order is small enough for our parcel delivery service then these operate 7am – 7pm Monday to Friday.

We aim to despatch all orders within 72 hours, subject to stock availability. Standard delivery is 1-2 working days from despatch, however please allow 7 - 10 working days for delivery.

Large and heavy items will be delivered by our 2 man delivery service, please allow 7-21 days.

If you are ordering from our Made To Order catalogue our lead times are displayed online and we will confirm your specific production date once your order is officially submitted and we have confirmation from our UK factory. 

Please take note of the dimensions of the item being ordered to ensure that it will fit in the room of choice and that it will also fit through the entrance and access point/s to the property.

If you have an urgent or specific delivery request please notify us upon ordering and we will do our utmost to meet your requirements.

Please note - orders are despatched from our various specialist warehouse locations, therefore items may not all be delivered at the same time.

Gallery have their own professional delivery fleet and one of our friendly transport team will be in touch to book in your delivery prior to dispatch.

However, if your order is dispatched with one of our trusted couriers then you will receive a text or e-mail to confirm when to expect your delivery (provided you have specified full and correct contact details when placing your order)

Yes, we are happy to arrange your order for collection from our Sittingbourne warehouse, we would kindly ask for a minimum of 24 hour’s notice and confirmation of when and who will be collecting.

Please note, if you hold a proforma account with us then your order will need to be paid in full for the goods you are collecting prior to your arrival

The following methods are available for payment of accounts:

1)  Credit / debit card (excluding AMEX)

2)  BACS transfer - details available upon request (Phone - 01795 439159 / E-Mail - accounts@gallerydirect.co.uk)

Please ensure your credit request is included on the Trade Account Opening Form you submit to us.

If you currently have an account with us on a proforma basis and would like a credit facility or would like to increase an existing credit limit then please submit your request here or e-mail accounts@gallerydirect.co.uk directly.

Yes, please ensure we have been provided the correct email address for your invoices to be sent.

You can submit this request by emailing InvoiceQueries@gallerydirect.co.uk

Our entire product assortment is available in our online shop, which has live and accurate stock availability, please register or log in to your account.

Alternatively, you can speak with your local Key Account Manager or a member of our head office team.

Phone - 01795 439 159

E-mail - admin@gallerydirect.co.uk

Find your Key Account Manager here

If the item is out of stock but we will be receiving further stock, then the date for when the next stock is due in will be displayed.

You can place an order with us and request all in stock items are sent separately, the balance will be put on back order for when the stock arrives.

If you cannot find an item in our online shop or if there is no next delivery date then this will have been discontinued and sold through.

Yes, we are happy to arrange this for you once your request has been approved by your local area sales manager, to apply for access to our stock file please contact your local area sales manager here

We offer 1 year warranty for manufacturing faults on our entire product offering excluding mattresses and divans.

Your mattress and divan are fully warranted against faulty workmanship or defective materials for 8 years from date of purchase.

In the unlikely event that your purchase requires after sales servicing, please contact the supplying retailer. If this event occurs within one year of purchase, the item will be repaired or replaced, free of charge, at the company’s discretion. Thereafter, up to and including the eighth year, a service charge of 10% of the current retail price multiplied by the number of years owned will be levied.

We reserve the right to refuse service should the complaint be due to causes other than faulty manufacture or defective materials or should the product be in an unhygienic condition.

We do not guarantee to supply any replacement in matching fabric. Substitute materials of at least equal quality will be supplied in the event that the original materials are no longer available.

This warranty is valid in the United Kingdom, including The Channel Islands and does not affect the customer’s statutory legal rights.

Your purchase is manufactured to the appropriate British Standards.

Gallery Direct is a trade only company, therefore you will need to have a trade account with us to receive a hard copy of Look Books, Edits or Trade Price Lists.

Our seasonal Look Books and Edits are available in hard copy upon request, and also available to view online here

If you're an existing customer requiring any hard copies you can request these via your dedicated Area Sales Manager

If you are not currently a customer, then please register your details here and we will confirm once you have been approved.

Please note - If you are not a business and are not in the interiors trade then unfortunately we will not be able to process your request.

Please use the Forgotten password link on our log in page here

If you are still experiencing issues then please call our Head Office on 01795 439159.

We need to approve your request and conduct the applicable company checks before we can grant you access, we aim to process online access requests this within 1 working day of registration

Yes, we do, subject to the standard account opening checks and verifications.

Yes, however conditions and restrictions apply please see our Terms & Conditions for more information.

Customers found in breach of any of the terms and conditions will have their account suspended.

Yes, however conditions and restrictions apply please see our Image Agreement Form for more information.

Customers found in breach of any of the terms and conditions will have their account suspended.

All image requests must be submitted via your local Area Sales Manager, we must have a completed Image Agreement Form before any images will be released.

Yes, we have 3 trade only showrooms situated in key locations across the country. 

We have recently extended and doubled our trade only showroom at our head office in Sittingbourne, Kent. It is perfectly situated alongside our main warehouse, so if the item is not already on display then we can arrange for it to be picked directly from stock for your viewing pleasure.

Our Leeds and Wiltshire Showrooms each offer tailored looks for specific product areas - Home Accessories, Textiles & Christmas at Leeds and our Made to Order collection at Wiltshire.

The showrooms are open 9am until 5pm Monday to Thursday and 9am to 4pm on Friday (excluding bank holidays).

We kindly ask that all visits must be pre-booked and organised through your local Area Sales Manager.

Yes we trade and deliver worldwide.

The shipping terms available for International orders are Ex Works UK and FOB China / India /  Indonesia / Vietnam / Romania.

For Ex Works orders we will require details of your shipping agent upon receipt of your official Purchase Order.

Contact details for international trade enquiries can be found here